Video Banking Solutions: Transforming Financial Services

Enterprises at the global level are gearing up their business strategies to ride the digitization wave. Financial institutions are no different with banks increasing their social media presence and streamlining their process through virtual platforms. One such innovation is incorporating video into their corporate processes and transactions. Bankers are optimistic that integrating video into their systems will increase customer satisfaction, productivity, and overall efficacy.

Applications of Video in Financial Institutions

Communication

Videos can be used to interact and engage with customers and prospective clients. The public, especially those who are not keen on financial terms, will have an easier time digesting terms of contracts and other complicated banking processes when explained using a short video. In an industry where it is easy to breed distrust, demonstrating transparency through such communication can nurture strong relationships and loyalty with your clientele.

Announcements regarding policy and mandates can be done via live streaming or with a video presentation that your personnel can access on demand. Video conferencing has also enhanced the communication process among employees.

Marketing

Digital marketing that features customer testimonials and compelling stories makes an effective customer education tool. Learning about a financial product is many times more appealing and engaging when done while watching videos compared to reading product descriptions and numerical data. You can also maximize reach when these videos are shared on social media platforms. Effective copies and calls-to-action integrated into video marketing campaigns contribute to attaining high conversion rates.

Product Delivery

From interactive teller machines, video-enabled wealth management apps, to face-to-face banking with video tellers, video banking is an innovative way of transacting and conducting consultation sessions with customers. Enabling remote transactions via video conferencing will increase productivity and reduce travel costs. There is high reception of the video banking concept among financial institutions. 42% of the bankers who participated in a survey have already deployed this service and this number is expected to increase in the years to come.

Customer Service

Customers feel important and taken care of when their queries and concerns are attended to right away. Video conferencing with customer service representatives adds premium value to conversations with customers.

Conclusion

Technological advances propel financial services to a whole new level. Video integrated into the operations of financial institutions generates greater appreciation and engagement among their customers. It creates opportunities to personalize customers’ banking experience and streamline processes so that workload is reduced.

We at Circle HD are your partners in establishing secure and user-friendly video platforms to enhance your banking services. From employee training, internal communication, on-demand promotional products and video analytics, our team of experts can provide you with systems that are customized to contribute to your organization’s goals. Schedule a demo with us now and learn more about the value video can add to your institution and the ways it can elevate your brand.


Advantages of Offline Video Access

Streaming videos has become a way of life these days. From YouTube to Facebook, Hulu and Netflix, streaming videos are everywhere. But the thing with streaming videos is the fact that you need to be online to do so. You could argue that everybody is always connected via their smartphones and tablets or the fact that Wi-Fi is now offered practically anywhere, but the truth is, there are times when people don’t have Internet access, which is why bigger brand streaming companies are offing offline video access and you should, too!

People either don’t want to use their own data for streaming videos or are on the go and can’t always get Wi-Fi, which means offline video access is still an important feature people want. Netflix, Hulu and even YouTube offer offline streaming, allowing customers to enjoy downloaded videos and movies to watch later when they’re not on a network.

Since there’s still a demand to watch movies without any Internet connection, you should think about offering offline video access for your own customers or employees. Videos can really take up a lot of data, especially if they’re in HD or 4K, and many users are careful about how much data they use, which is why offline videos are preferred by many who would rather save their data.

If your company uses videos for training, communication or knowledge sharing, you might want to include offline video access for employees who aren’t always connected. CircleHD is a powerful and user-friendly enterprise video solution that offers superior offline support. Those using videos for educational purposes can take your training course videos offline using the handy CircleHD mobile app. This means they can learn anytime, anywhere and don’t need to be online near a computer to do so. And the app will track their progress and update their portfolio when they get back online, syncing everything they’ve seen offline so that they can continue where they left off.

Although it might seem like everyone’s online all the time, the opposite is true, which is why offline video access can be very beneficial for your enterprise and its employees!


Roles of Video in Medical Education

Medical professions require continuous learning. In order to ensure efficient transfer of knowledge, learning tools need to adapt to the hectic, fast-paced environment in healthcare facilities. Medical education videos provide an effective solution since information is absorbed faster than text and it’s a platform that medical professionals can conveniently access anytime, anywhere.

Physician Training

As technology advances and new illnesses develop, medical research will continue to produce new discoveries and innovations. Video learning is an effective medium in keeping physicians and other medical practitioners abreast with the latest developments in medicine. Live streaming of surgeries and conferences extends the reach of learning beyond the confines of the hospital facility. Documentation of procedures not only contributes to doctors’ education but also serves as a tool for accountability – keeping medical practitioners under the radar for any unethical or careless behavior.

Immortalizing Medical Expertise

Video recordings of rare medical cases and ground-breaking procedures is a way to immortalize medical breakthroughs. They can be compiled and stored in a library that can be conveniently accessed by current and future generation of physicians.

Patient Education

Empowering patients by educating them about their condition and encouraging active participation in deciding the course of treatment is key to successful medical intervention. Video platforms such as on-demand videos, live streaming, and webinars can be maximized to spread information about disease prevention, treatment, and post-op care. Interactive video platforms are also used in providing remote step-by-step guidance on health and wellness programs and in conducting online question-and-answer sessions that allow participation of the public, especially those who have limited mobility.

Hospital Staff Instruction

Healthcare institutions need to keep their personnel leveled off in terms of policies, regulatory mandates, emergency protocols, and overall corporate messaging. Disseminating information using videos creates a more engaging venue for learning about hospital regulations and provides means for tracking access and participation using video analytics. Videos are also utilized as channels to deliver training on values and services that cut across departments like code of ethics and customer relations.

Marketing

Part of patient education is informing them about their healthcare choices. Video marketing done through social media and other online channels is a strategic way of promoting hospital facilities, services and other offerings to its target market. People normally seek information and reviews about health facilities online before visiting the actual location. Sharing your hospital’s profile, accomplishments, and available services through a powerful video campaign will position your institution as their healthcare partner and will foster trust.

Conclusion

Video learning has a huge role in capturing and sharing relevant medical knowledge. It ensures that medical professionals are up-to-date in terms of skills and theory and patients have enough knowledge to understand and make decisions about their course of treatment.

Be at the forefront of health education by availing professionally designed video e-learning courses. We at Circle HD can set up the learning platforms you need to optimize learning, information sharing and collaboration within your organization. Get in touch with our team of experts now and we’ll demonstrate how powerful customized video learning is in delivering your medical education objectives and in advancing the level of patient care and treatment.


Adoption Of Your Intranet Platform

Creating a custom and specialized intranet for your company can help make everyday processes much easier and run seamlessly. This way every employee has access to important company documents, information and more in one convenient place. But a digital transformation isn’t always easy to implement. To make sure your digital transformation initiative is successful, you’ll need to have everyone at the company on board. This way the project can gain traction and then other KPIs will then follow to justify your ROI. So what can you do to make sure that everyone adopts this new too? Read on for some useful strategies that will ensure the success of your Intranet platform by all:

Promote Change Gradually

Even though the new digital tool will help everyone do their job better, there will still be some staff members who won’t buy into it. They think that the old way was better and will continue to do it the old way. In order to combat this, make sure that you aren’t bringing on this change all of a sudden. Make sure you do it gradually, letting employees know months in advance before the final adoption so that they can prepare themselves for the upcoming change. Continue to inform them about the new tool so that by the time it rolls out, they’ll feel more comfortable using it.

There’s A Bell Curve For Adoption

Just because there were no challenges when the new tool launched doesn’t mean there won’t be challenges in the near future. The adoption curve is bell shaped, so when you first roll it out, you’ll get lots of traction, but over time, the curve will go up and then down as more people spot problems in the new tool and change their might about accepting it.

Know your workforce

More than likely, those who are younger will adapt easier since they’re naturally more digitally savvy, while older generations might struggle with getting to know the new intranet. To help bridge the gap, always provide proper training for all. When you incorporate CircleHD into your enterprise, you’ll get the proper training so that all can easily use it. The online help center provides answers to a number of questions and a specialist will always be on hand to answer anything else.


4 Reasons Why Your Company Needs Employee-Generated Content

Employee-Generated Content (EGC) is an effective way to spur brand awareness and engagement with potential customers. Employees serve as advocates of your brand and share their experiences with a wider audience. With the help of social media platforms, sharing content has become very convenient and interactive.

If you are still having doubts about whether to pursue EGC, we’ve listed out three main reasons why you should consider it.

Employees are effective storytellers

Your customers will find your content more appealing when they associate it with an actual person they can relate to. Employees sharing real stories and personal experiences make your content more authentic and relevant in the eyes of your target market. Your employees are seen as credible sources of information since they have better knowledge of your products and services.

It streamlines your content creation

Your workforce is a great source of content and can serve as a reliable content creation mechanism when harnessed properly. They can provide you with fresh and out-of-the-box perspectives that you may not be able to get with your usual content creation process. They are also closer to where your customers are and can give clearer insights on what they need. Your employees can also help you monitor what the public is currently saying about your brand.

It can increase your revenue

EGC allows you to have new sources of content without having to allocate additional funds for marketing. Even though you still need to spend for the time your employees take to create content, the cost is still significantly lower. The engagement that the EGC brings in also contributes to improved sales figures.

It makes your employees happier and better engaged

When allowed to contribute to the company’s content creation, employees feel valued. They become more invested in the business can starts caring more about their work. Encouraging your employees to share their thoughts will stimulate healthy discussions that can inform your business strategy.ConclusionEmployee-generated content has great potential to contribute to your marketing efforts. It benefits not just the company’s marketing but also employee engagement and overall revenue.


Making Marketing and Sales Collaboration More Effective

Your company’s sales and marketing efforts should not be treated as separate entities. Instead, both departments should be treated as collaborative efforts, each one helping the other succeed for the benefit of the overall goals of the organization. The marketing is the one that generates the sales, while the sales team then takes over to covert those leads to profits. Although each as their own process, they still need to be more of a collaborative effort. But it’s a lot more complex than it sounds, requiring a fine-tuned collaboration strategy to overlap the two so that run seamlessly with one another. Here are some ideas on how to do that:

Assign what each department is accountable for

The first step to creating a successful collaboration is to set define what each department is accountable so that there is no confusion from either side. Having weekly meetings with both teams allows everyone to be on the same page and helps them better understand what is needed from each side. If there is confusion, everything can be sorted out in these meetings so that nothing is left of the process. This helps the entire system become a well-oiled machine for your company.

Always communicate

Communication between the two departments is key. Make sure everyone is letting everyone in on what’s happening from both sides. The best way to do this is to have an internal program that allows people to see what’s happening with all projects so that nothing is lost. This makes communication easier in real-time and everyone can see the progress of a lead all the way down to when it closes.

Share in each other’s successes

Although each department is responsible for their own things, always have both departments share in each other’s successes. The marketing department might have brought in the lead, but nothing would have been done with it if the sales department didn’t close and vise versa. By sharing in each other’s success, it won’t be the sales versus marketing department and just be one team working on different sides for the good of the overall company! 

Have measurable goals for both departments

Collaboration can only happen between sales and marketing when they both have incentives and goals that are tied to the performance of the other department. This will ensure that they both work together.


How To Avoid Duplication Or Redundant Efforts Within Enterprises

In order to streamline communication and avoid duplication or redundancy in an enterprise, employee collaboration is key. While many companies have done this by having weekly lunch and meetings, specialized knowledge sharing sessions or even create their own internal communication system, they are not always very effective. This is why many modern and digital collaboration tools were created. The biggest collaboration tools out there at the moment include programs like Slack, Yammer, GoToMeeting, GoogleHangouts, Asana, Google Drive and SharePoint. However, many of these also have their limitations, not quite being as effective as an enterprise would like.

Limitations of current collaborative tools

SharePoint seems to need a lot of care since users have to manually organize everything themselves. They have to take time from their busy schedules to upload, categorize and retrieve files, making it more work than it is efficient. For Slack, non-technical users seem to have a hard time trying to adopt and retain this collaboration tool in their enterprise. And there’s a lot of noise in this platform, which might diminish the productivity of a channel’s communication. GoToMeeting only works well when you have error-free and fast Internet connection, while Ansa can’t merge calendars and there’s a limit of projects for a team calendar.

What’s better?

Since the aforementioned collaboration tools have limitations, CircleHD is a great option when the others fail. The platform provides enterprises a number of solutions, including Executive Communication, Learning and Development, Sales and Marketing Team Establishment, Knowledge Sharing, Training and Compliance, Live Events, Webinars and so much more! CircleHD is the only collaborative software program that goes beyond what traditional sharing programs offer to really provide everything an enterprise would need.

When it comes to sharing knowledge, the web-based tools feature allows Enterprise users to create and share on-demand videos or interact with live demonstrations. Mangers and executives can use the program to send out important company messages and allow users to dictate which staff member has access to content. It’s the perfect collaborative tool any enterprise will benefit from!


3 Kinds of Video that Boost Your Marketing and Sales

Attention is the currency of online marketing. The more engaging your content is, the better results you’ll get. Video content is considered a game changer in digital marketing because of how effective it is in capturing interest and initiating engagement.

Video can be used in different stages of your marketing and sales processes. Here are some types of video that you can create depending on the results you’re targeting.

Videos that build trust with your market

You should provide value first before you can expect to get value in return. People buy from people they trust so before you even attempt to sell, you must build a relationship with your clientele.

Video is a great way of sharing who you are and what you do to your cold market. Informative videos can help them understand their problems better and explore possible solutions. These videos will establish your expertise in your field and will eventually foster trust and engagement.

Videos that sell

As your prospects go deeper into the marketing funnel, you can use videos to nudge them into making that purchase decision. You can create videos that highlight your edge over your competition, feature success stories and good practices, and describe your offerings in detail. You can build deeper connections with the help of videos that tap into your market’s mindset and biggest motivations.

Videos that nurture your customer base

Marketing does not stop after you make the sale. You need to keep a happy roster of customers and nurture them to become ambassadors of your brand. When they are so happy with your service, they act as a marketing mechanism on their own and promote your services to other people. Videos that are geared towards customer support like how-to videos or those featuring case studies of satisfied customers help develop loyalty among your customers.

Conclusion

Digital marketing and sales are improved drastically with the help of videos. Knowing how powerful videos are and how you can harness their potential in your marketing and sales campaigns will boost your results and overall revenue.


Video Use Cases in the Modern Workplace

Companies have began using videos in virtually every aspect of their day-to-day operations. With the decrease in bandwidth and video production costs over the years, creation is now much more affordable. Businesses of all sizes can adopt video production for both internal and external communication – from training videos to sales commercials. What many small businesses fail to realize is that organizational videos can be used to serve a wide range of different purposes. Listed below are just a few unique ways you can utilize video in any modern workplace.

Company Hiring

The newer generation of millennials doesn’t prefer to read text or brochures when looking for new employers. Instead, they’re much more enticed to apply for a position by seeing recruitment videos. These types of videos can let potential job applicants get real insight and a sneak peek of the company, job details, and culture. It sets you apart from other companies and can definitely help you reach a wider audience. Different categories of recruitment videos include job description videos, company profile videos, day-in-the-life videos, and candidate intro videos.

Orientation & HR Training

Easily engage with new employees by offering videos that help them orient themselves with your company at a faster pace. These types of videos can also make their introduction a smooth, engaging and streamlined process. Some of the most common types of employee and HR training videos include orientation videos, leadership videos and HR compliance videos.

Internal Communications

Videos can be a great way to broadcast information to everyone in your company. There are actually a wide range of cases for internal communication between organizations and videos work for several of them. The most common internal communication videos include CEO speeches, policy updates, event videos, and email videos.

External Communications

Whether it be crisis communication, new product releases or case study videos, we’ve all seen at least one of these before. Videos are one of the most personal ways businesses can reach consumers. They’re also fantastic tools that help you stay connected to your audience. Videos can improve brand recognition, image and reputation. A few types of external video content includes company profile videos, public relations videos, shareholder videos, and product promotion videos.

Knowledge & Education

Part of growing a successful company is to ensure employees are continuously learning new things. Videos can save time when it comes to sharing knowledge and education among different teams. Workshop videos, webinar videos, conference meeting videos, and skill enhancement videos are just a few types you can use to educate your employees.

These are just a few of the most popular ways to implement more video technology into your office or workplace. With how simple and affordable video production has become, it’s truly something that companies of all sizes should be making good use of. Save both time and money by implementing more videos into your daily business operations!


5 Things To Consider Before Creating Your Next Learning Video

If you’ve been creating learning videos, you probably already have your entire process down to a science. But what if there were certain things you could do to improve your next learning video? Just because you’ve been creating videos for a while doesn’t mean you can’t enhance your skills and knowledge about the niche! Here are a few things to consider before creating your next learning video that will help with engagement and more:

Are you including keywords?

Keywords are vital to getting your content ranked on the first few pages of search engines. Although they’re important for websites and blog posts, your learning videos can benefit with adding them in, too, especially when you use YouTube to upload your videos. Make sure you research what your important keywords are and use them in your content.

Do you have a promotion schedule in place?

You can’t just release your learning video without any set promotional plan set in place or else you won’t get any views. Just as you’d market your blog post or website, your learning video requires a certain promotional strategy to get seen, which is why you need to develop a schedule before you release it. This way, you’ll be able to garner more views and get people talking about your learning video.

Do you have a target audience in mind?

You can’t just create a learning video without a target audience in mind. You should define who your target audience is before creating any learning video so that you can create the right content for that specific audience. Without any target audience in mind, you’re just creating a learning video to create one and it won’t have any real value for anyone. This will also help with your promotional schedule since you’ll be able to target the people you created the video for specifically.

Is there a call to action?

After you’ve finished your learning video, did you include a specific call to action? What do you want people to do after seeing your video? A call to action can be heading to your website, buying a product or service or anything else you’d like the person watching the video to do after it’s done.

If you need a platform to enhance your learning videos, look no further than CircleHD! You’ll be provided all the tools necessary for creating a learning and development portal to serve all of your training needs.