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The Company

This Fortune 500 leader in payment processing is one of the largest digital and mobile merchants in the world, serving as an electronic alternative to traditional paper methods like check and money orders.

Location

The company‘s headquarters and operations center is in the United States, though its reach extends globally with offices all over Europe and Asia.

The Challenge

As is commonplace with many organizations of its size, the company identified a need to redefine how they create, deliver and capture value from their digital technologies, which ended up driving several transformation efforts across the enterprise. 

Though they had addressed some of the existing technology gaps, migrating from legacy software to modern, cloud-based solutions, the company was still seeking a product that would encourage collaboration, engagement, and productivity across their distributed workforce. 

But being a global enterprise comes with a unique set of challenges: Not only did the chosen solution need to fulfill their primary culture needs, but it also had to scale effectively and transmit information securely.

The Process

The company began by outlining key areas they wanted to transform with the solution; Namely, Employee training, internal communications, and knowledge-sharing. After some extensive research into the effectiveness of different communication methods, they concluded that video would need to be the primary medium to deliver information going forward. That in mind, they began to seek an easy-to-use solution that would be able to roll out globally. They reached out to CircleHD because of our YouTube-like interface, which was already familiar to many employees and would cut down on the time it took to learn a new software.

Our Approach

Once CircleHD was able to learn more about the company and its goals for the platform, we were able to set up a custom-branded video portal within a day, a much shorter turn-around than other vendors, who took months to supply a proposal and needed a larger upfront cost investment. This allowed the company to instantly invite key team members to collaborate, conduct an evaluation, and test-drive CircleHD’s capabilities without any delays.

Our Approach

Once CircleHD was able to learn more about the company and its goals for the platform, we were able to set up a custom-branded video portal within a day, a much shorter turn-around than other vendors, who took months to supply a proposal and needed a larger upfront cost investment. This allowed the company to instantly invite key team members to collaborate, conduct an evaluation, and test-drive CircleHD’s capabilities without any delays.

The platform was an instant hit amongst the cohort and was rated the best of all the video solutions the team had been in trials with. Not only was the main criteria of an easy-to-use and understand UI met, but CircleHD was also able to offer unparalleled security features that integrated with some of the pre-defined infrastructures already set up. In particular, the company’s instance was connected with their SSO so there was no need for user provisioning and employees were able to be authenticated using the active directory. Admins were also able to limit access to resources by employee location, department, and/or job title–another key criteria for decision-making.

Because CircleHD’s superior security protocols were able to ensure information was encrypted, stored, and served securely, the company felt it was the best solution for their mobile workforce, allowing them to access information from anywhere in the world, even in places where internet connection was not available. 

The platform was an instant hit amongst the cohort and was rated the best of all the video solutions the team had been in trials with. Not only was the main criteria of an easy-to-use and understand UI met, but CircleHD was also able to offer unparalleled security features that integrated with some of the pre-defined infrastructures already set up. In particular, the company’s instance was connected with their SSO so there was no need for user provisioning and employees were able to be authenticated using the active directory. Admins were also able to limit access to resources by employee location, department, and/or job title–another key criteria for decision-making.

Because CircleHD’s superior security protocols were able to ensure information was encrypted, stored, and served securely, the company felt it was the best solution for their mobile workforce, allowing them to access information from anywhere in the world, even in places where internet connection was not available. 

The Results

After implementing CircleHD at the company, the company accelerated to peak global employee engagement within two years of using CircleHD’s Enterprise Video Management platform. Over 16,000 users were empowered to upload and comment on videos, with the company’s leaderboard driving content creation through gamification.

The implementation of CircleHD:

  • Enriched old LMS systems and internal SharePoint, Confluence with video embedding
  • Spiked cross-team collaboration and informal knowledge sharing
  • Reduced impact from employee attrition
  • Helped drive global engagement through hackathons and other team events
  • Reduced new employee onboarding time
  • Encouraged cross-company collaboration
  • Improved leadership messaging and outreach in corporate communications

About CircleHD

CircleHD is the only training and media platform with native support for video, podcasting, and slide decks that incorporates enterprise-grade security, AI-powered search capabilities, and a powerful analytics suite. From onboarding to training, and beyond, it’s the easiest way to transform your corporate communications and deploy company TV using the power of video.

For more information, please contact: sales@circlehd.com
Support: support@circlehd.com
+1 855-411-3800

Office Location:
951 Mariners Island blvd, STE 300
San Mateo, CA 94404

CircleHD is the only training and media platform with native support for video, podcasting, and slide decks that incorporates enterprise-grade security, AI-powered search capabilities, and a powerful analytics suite. From onboarding to training, and beyond, it’s the easiest way to transform your corporate communications and deploy company TV using the power of video.

For more information, please contact: 
sales@circlehd.com
Support: support@circlehd.com
+1 855-411-3800

Office Location:
951 Mariners Island blvd, STE 300
San Mateo, CA 94404