Indian Sheet Metal Machinery Manufacturer Partners with CircleHD to Build Skill Gap Analysis and Learning Calendar for Sales & Service Teams

How an Indian Sheet Metal Machinery Manufacturer Bridged Skill Gaps and Enhanced Sales & Service Performance with CircleHD

  • How an Indian Sheet Metal Machinery Manufacturer Bridged Skill Gaps and Enhanced Sales & Service Performance with CircleHD
  • Workforce strength - 300 white collar and 500 blue collar employees
  • Business focus - Improving the performance and skill enhancement

    The client is a leading Indian sheet metal machine manufacturing company with a pan-India and international dealer and service network.

Problem statement:

The company faced challenges in tracking sales and service team skills, inconsistent onboarding processes, and lack of visibility into learning progress across regions.

Existing methods (manual execution of training and there no assessment to identify the current skill level

Business skill gap identification is difficult and mostly inconsistent training or virtual and classroom training effectiveness is not able to track

Role-based onboarding and training processes are currently ineffective, as job-specific information and work-related details are not being delivered through a structured or centralized platform.

The Solution

Explain how CircleHD addressed these challenges.

Include:

  • CircleHD modules implemented with service and sales teams and Team migrated and supported for configure entire job role wise skill and its minimum expectation in the admin user or manager side so that basic expectation vs actual assessment score outcome can lead us in Skill Gap Analysis,
  • Learning Calendar,on the teams average score Microlearning Videos
  • AI capabilities used for skill based course and assessment creation
  • Engagement methods like podcasts, newsletter, certification, badges

    CircleHD deployed its AI-powered learning platform, enabling managers to assess skill gaps, design a structured learning calendar, and deliver personalized microlearning content.

Implementation Process

Outline the steps or phases of rollout.

Include:

  • Dedicated Customer Success Manager assigned.
  • Platform configuration checklist shared.
  • Technical integration support by CircleHD engineering team.
  • Branding customization (logo, themes, access hierarchy).
  • Weekly progress calls and test instance validation.
  • Conduct virtual training sessions for admins and pilot users.
  • Track engagement and completion reports.
  • Make adjustments based on pilot feedback.
  • Onsite/virtual admin training for department heads.
  • Setup of analytics dashboards for tracking progress and compliance.
  • Dedicated rollout helpline and support channel.

The Results / Impact

Showcase measurable outcomes.

Include:

Quantitative Metrics

  • 25% increase in employee engagement
  • 38% improvement in course completion rates
  • 15% boost in sales performance and motivation

Qualitative Outcomes

  • Accelerated onboarding with improved understanding of company processes and role responsibilities
  • Faster decision-making and response times through actionable learning and engagement analytics
  • Enhanced employee retention as the company invests in continuous upskilling and development

CircleHD has empowered organizations across industries to digitally transform their learning and development processes through its AI-powered learning and engagement platform. By leveraging advanced skill gap analysis, personalized learning paths, and data-driven insights, companies have achieved measurable improvements in employee engagement, productivity, and retention.

The platform’s AI-driven analytics identify competency gaps and recommend targeted upskilling content, ensuring employees gain role-relevant knowledge faster. Through interactive modules, microlearning, certifications, and gamified engagement tools such as badges, leaderboards, podcasts, and newsletters, CircleHD fosters a continuous learning culture.

Manufacturing, BFSI, and technology companies have reported a 25–40% increase in engagement, faster onboarding cycles, and a significant boost in performance and motivation. With seamless integration, customization, and real-time analytics, CircleHD enables organizations to align learning outcomes with business goals, driving sustainable workforce development and maximum ROI on training investments.

About CircleHD

CircleHD is the only training and media platform with native support for video, podcasting, and slide decks that incorporates enterprise-grade security, AI-powered search capabilities, and a powerful analytics suite. From onboarding to training, and beyond, it’s the easiest way to transform your corporate communications and deploy company TV using the power of video.

For more information, please contact: sales@circlehd.com
Support: support@circlehd.com
+1 855-411-3800